Id give it zero stars but it doesn't seem possible to give zero. Dont shop here. Products are imperfect/structurally defective, sales staff inc floor manager are rude post sale. Not interested once they have your money.

Purchased a vanity that had a structural defect that wasn't evident until after installation i.e once taps were installed and water was running. The bench top cracked under heat stress from hot water upon test run. Clearly a structural issue where the undermount sink was attached to the bench. Upon ringing them to inform of the fault, we were met with accusations that we didnt inspect it correctly, and, we transported incorrectly, and, we installed it incorrectly. Amusing, since it was transported with mirrors and a glass shower screen, and they are ok! Installed by a HIA builder who is meticulous with detail. 4 people witnessed this ans still according to Renovation Boys, its our fault! They suggested we were lying, the tone of voice was condescending, they didn't even offer to send anyone out to view the problem, they just told us we didn't have a chance of a refund and to go ahead to fair trading because they couldn't care less.

We would now avoid this business like the plague. If you have had bad business with them, don't hesitate to report them to fair tradiing. Lodge a CTTT action against them.

The fact that they wouldnt even take the time to verify the problem, insisted we were lying and refused to even offer any suggestions (other than buying a new vanity from them) should be enough to convince you, that its a gamble, not a business transaction.

Salv (owner) - If you read this, you need to change your business practices as surely what you are doing is working against you, not for you.

I ordered a new shower screen plus installation mid November 2009. It was finally installed mid February, three months later. Worse, the delay did not seem to be anything unusual for the staff. The installers are subcontractors not working for Renovation Boys. There is no coordination between the sale of the goods and the installation schedule. The goods are sold faster than the installers can install, and once they have sold you the goods, Renovation Boys seems to lose interest in the installation process. Appalling service, beware!

Terrible Customer Service. The staff are just plan rude. Ordered an item waited 2 weeks for it arrive and went to pick it up. At the ware house the item wasn't there as they sold it to someone else. Had to re-order and wait another 2 weeks for it to arrive. Finally had to follow up with them to see where the item was only to be told it had arrived 3-4 days ago. Asked the staff why they didn't ring to inform us as they had promised. They had no reply

They may be cheap but so is the service

Reasonably timely
Easy to work with
Friendly employees
Great after sales service ...ie follow-up
Competitive quote

We needed to update our 20 year old bathroom. Renovation Boys made some design suggestions that made our bathroom much bigger and more beautiful than we could have imagined. The products they used were from an amazing quality and they have a wide range of choices. The team was always available to answer questions and discuss alternatives.

Reno Boys made my renovation a pleasant experience. Their approach and their products were of great quality and their service was equally as good. I definitely recommend them and will be using their products my future kitchen renovation.

We found Renovation Boys through this website in May 2009. There were no reviews and we decided to visit their showroom. The first impression was great. They gave us a reasonable quote and the products were of outstanding quality.

We received our goods a month before our renovations were complete as we didn't want to wait for them to deliver the goods once we were finished. The boxes were not damaged so we signed for them. Once we had finished our renovations we opened the boxes to find that 3 corners of our shower screen were chipped and a big slither was missing down one side.
I called them to get a replacement and the guy was really quite rude. He said that as we did not check them straight away that it was our fault and they would not take responsibility for the broken items even though he could not explain how we could have broken off the slither.
He told us that we should have taken the screen out of the box when we received it and stored it like that. Not sure how that would be possible.

I am very disappointed and will never shop there again and would urge other people not to shop there as they will only be let down. They might be a bit cheap but trust me it is worth going somewhere else that is a slight bit more expensive as they will replace the damaged goods.

Very Very unhappy!!!!

I had a very similar experience to Ossy. I wouldn't recommend these "boys" at all. The products are imported from China and are below par in quality. I hope this helps someone else so they don't get burnt like I did. Interestingly after I purchased the products and found them to be faulty, the owner wouldn't return them either. So I researched this company and have found many other unsatisfied people.

Salv the owner is a dodgy individual selling cheap chinese products that are terrible. He won't honour returns on imperfect products so avoid this place. Take it from me, pay the extra for quality so it lasts a lifetime not a few months.